Citi Says AI Companies Should Pay When Their Agents Book the Wrong Travel

AI Summary

Citi argues that companies providing AI travel agents should bear the cost when their systems make booking errors, rather than hotels or airlines. The unresolved question of liability could affect how quickly automated agents are adopted for travel transactions.

AI agents are already booking travel, and they get things wrong. The industry hasn’t settled who absorbs the cost when they do. Citi wants the agent companies on the hook, which would spare hotels and airlines, but could slow how fast agents transact.